How we work together.

Crewloods is operated by Wout Devlieger, based in Belgium. You can reach us at info@wdevlieger.be.

Crewloods is a SaaS platform for planning and managing volunteers and crew for events, canteens and projects. We provide access to the platform via a subscription. We reserve the right to add, modify or remove features.

You are responsible for the security of your account and the confidentiality of your login credentials. You may sign in with email and password or via Google, Facebook or LinkedIn; when using those sign-in options, the respective provider’s terms and privacy policy apply. You may not share or transfer your account to third parties. Incorrect or misleading information upon registration may lead to closure of your account.

Crewloods is offered via a monthly or annual subscription. Prices are stated including VAT. Payments are processed via Stripe. Subscriptions are automatically renewed unless cancelled in time. The free trial period lasts 31 days. After the trial period, payment is required to continue using the service.

You can cancel your subscription at any time via your account settings. Upon cancellation, your account remains active until the end of the current billing period. No refunds are made for periods already paid, unless legally required.

The service is intended for legitimate organisations and associations that deploy volunteers or crew for activities such as events, canteens, sports activities, cultural initiatives or other non-commercial or semi-commercial projects. The service may be used by, among others: • Non-profit associations • De facto associations • Youth organisations • Sports clubs • Cultural organisations • Event organisers • Non-profit organisations • Municipal or local initiatives Use by commercial organisations is permitted where the service is used to manage volunteers or crew and not for large-scale commercial workforce planning. The service may not be used by: • Organisations or persons that organise illegal activities • Political extremist organisations • Organisations that incite hatred, discrimination or violence • Entities that process personal data without a legal basis • Companies seeking to use the service as a replacement for large-scale commercial HR software without prior permission You agree not to use the service for unlawful or improper purposes. This includes, among other things: Illegal activities, such as: • Planning or organising activities in breach of the law • Distributing illegal content • Committing fraud or deception Spam or unsolicited communications, such as: • Sending unsolicited messages in bulk • Using volunteer data for marketing without consent Overloading or disrupting our systems, such as: • Carrying out automated attacks • Attempting to circumvent security measures • Uploading malicious software Violating the rights of third parties, such as: • Publishing confidential information without permission • Infringing copyright • Misusing personal data Crewloods reserves the right to suspend accounts temporarily or permanently in case of misuse or breach of these provisions.

You remain the owner of the data you enter in Crewloods. We process this data solely to provide the service. Upon deletion of your account, your data will be erased, subject to statutory retention obligations.

We aim for high availability of the platform but do not guarantee 100% uptime. Planned maintenance is announced in advance. We are not liable for damages resulting from unavailability of the service.

Our liability is limited to the amount you have paid for the service in the preceding 3 months. We are not liable for indirect damages, lost profits or consequential damages.

We may update these terms. For material changes you will receive an email or notification at least 30 days in advance. Continued use of the service after that date constitutes agreement to the new terms.

Belgian law applies to this agreement. In the event of disputes, the courts of Belgium have exclusive jurisdiction.

For questions about these terms: info@wdevlieger.be